FAQ's

Frequently Asked Questions

1. How long does it take get my order?

Custom, handmade furniture is our speciality. We don’t have a warehouse stocked full of furniture that we can ship out the door in an instant. From start to finish, we can typically build a table in 7-10 days. You may have been told “your table will be ready to ship in 6-8 weeks” — and well, that’s true. We have several orders in the works before we’ve received yours, so although it doesn’t take that many weeks to build, your estimated “wait time” is still 4-6+ weeks! We are always working hard and doing our best to quicken our build time.

2. Do you have a showroom where I can see your tables?

Yes, we have two locations where our tables are on display in Atlanta, Georgia and Denver, Colorado areas. Please visit here for more information on our locations.

3. I want my table rustic but not too rustic. Is this an option?

We believe that our farm tables are only as rustic as the wood we use to build them. Many people have different expectations of what a rustic table looks like so it is important that you understand what level of rusticness you are ordering. We have created three categories of rusticness that you can choose when placing an order. Each level requires more or less attention from our creative craftsman. Our material arrives with varying amounts of knots and holes in each board. Most boards have one or two knots and maybe a hole. Some boards have no holes with a knot while very few have No holes with maybe a small knot or depression. Wood material is heavy and takes a lot of time to shift through to find the right board for our customers preference. So, finding ONLY boards with no holes and very few knots is very difficult and time consuming. This is why we charge a small fee for each level of rusticness.

Description of each level of “rusticness.”

Heavy: We find boards that have significant rustic features like long, deep knots and unique holes. A heavy rustic table will have a few knots/depressions on random boards as well as three or more holes varying in size.
Standard: We find material that matches our description of a very practical, usable, friendly dining table. A standard table had a couple small knots and a couple small holes the size of the tip of your pinky finger. This description is how we designed and envisioned our tables to be. You can be confident that your standard rustic table will be unique, beautiful and ONE OF A KIND!
Clean: We dig deep and I mean deep to find material that has NO holes and limited, small knots with close to no depressions.. We do our best to keep the rustic look while avoiding the cookie cutter, manufactured look that other table manufacturers provide. We believe that the natural knots and holes of the table are what make the table unique. However, we understand that many people desire a rustic table that looks “less rustic”.. This is why we are happy to accommodate your wishes.

3. What if I change my mind on the stain color…exact size…bench or no bench…etc?

Good news! Based on what we just told you about how long it takes to build your custom furniture — we do allow a little flexibility in the event you change your mind. We are constantly amazed at what ideas our customers present us with, and we know you are after the most perfect fit for your space. So be in touch, we are more than happy to do some tweaking if needed. We can best accommodate these changes if you contact us within a week or two of placing your order — that way we can be sure to have the materials needed to keep you on schedule.

4. Do you cut down your own trees and demolish old barns for your new and reclaimed lumber?

We wish we could say we did; we are much better at crafting specific pieces of furniture rather than finding our nearest forest to take on — we leave that to the locals! Our new and reclaimed lumber comes from local suppliers who we have built great relationships with throughout the Atlanta and Denver area. They have served our needs well, and we – and our customers – have been satisfied with the quality of wood we use to make each piece that extra bit of “rustic.”

5. What have you found to be the easiest way to ship heavy, bulky furniture to my front door?

If you have a truck, come on over! We’re not opposed to letting you be a part of this process, but we will assist you in getting your furniture safely in your home and installing it in that perfect space. We use private movers for our local Atlanta deliveries, and majority of our deliveries throughout the southeast region. We use a freight company to assist us with those deliveries outside our immediate reach.
Once your order leaves our shop, it is in the hands of a trusted mover. It is our goal to provide an estimated cost of delivery, but once we coordinate final arrangements, we will then just send you the bill. It’s that easy.

6. How much is it going to cost for delivery?

We price our delivery cost “per mile” (from our zip code to yours). This generally includes a basic order for a table and bench. (If you have multiples pieces or a rather large customized order, that will probably cost a little extra.)
We ensure our deliveries are a full “White Glove Delivery” — meaning your table gets fully installed in your room of choice, by a friendly face, and all debris removed. Estimated Shipping Costs* –Atlanta & Neighboring Suburbs [minimum $150+]Outside Atlanta & Surrounding States, up to 500 Miles [minimum $200-$450+]From 500-1000 Miles [minimum $450-675+]
*Please note these are our best estimated costs for delivery, based on our recent experiences. When sending items freight, costs are subject to actual weight & dimensions of order. Prices are subject to change at anytime.*

7. How do I pay?

We have the leisure of being a “custom-made” business. In many cases, we need to analyze each order to get accurate pricing instead of simply automating our pricing structure. (For example, you may be in search of a table that is shorter or longer or wider than our outlined, standard pricing.) We intend to make our pricing as clear and up front as possible, outlining our base prices (see our ordering page), but also showing you our additional costs for any optional upgrades. If you make a custom order directly on our website you will pay a small upfront amount until we are able to determine the true price of your order (custom pricing is located on each product page.) Once we analyze your customizations, we simply invoice you the difference, if needed, for final payment.

You are always welcome to contact us prior to placing your order to confirm your estimated pricing, so please let us know if we can help! (Email us at info@rustictrades.com or call 678-365-0271.)

8. What if I need to cancel my order?

When you place an order with Rustic Trades, the full amount is due at that time excluding shipping/delivery. (See #6 for shipping and delivery pricing.) The cost of constructing your custom piece begins 15 days after we receive your order. Within those 15 days you are welcome to adjust any major details of your order or simply return your order for a full refund. Minor details like color options or add on options are considered minor changes to your order and can be adjusted several weeks after your order is placed. If after 15 days you decide to cancel your order, there will be a 25% restocking fee.

RETURN OR EXCHANGE

We are building you an heirloom piece of furniture that is intended to create years of lasting memories and conversations! Our tables are solidly and uniquely made of real wood, some of which has been reclaimed and repurposed. By purchasing a Rustic Trades table (or any custom piece) you understand our rustic nature, and the inability to create two tables alike. While we aim high to accommodate your customizations, it is good to have an expectation that aires more on the side of “rustic,” than perfectly manufactured.

If for some reason your table does not meet your expectations, this needs to be expressed upon delivery when receiving your table, and immediately returned with the delivery crew. If you refuse acceptance of your order upon delivery, we can then make arrangements for a refund (less your deposit) or the option for an order exchange. An order exchange simply means we will make adjustments to your order and rebuild a table that meets your needs.

By choosing to accept your order on the day of delivery confirms you are fully accepting your order in its “as is,” unique, rustic condition… meaning you are fully satisfied to keep it forever! If you accept your order and then decide you want something changed with your table, there will be an adjustment charge of 10% of your total order plus a pickup and delivery fee, to make the change. In the unlikely, rare event where your table was damaged during delivery, we will attempt at restoring it to its former state or issue an exchange.

WARRANTY REPAIR

We stand by our product and believe our craftsmanship and materials are superior to mass produced, imported furniture. While we make our furniture to last generations, we guarantee our product for 3 months after delivery. What is covered in our 3 month warranty- Your table is made with real wood materials. Real wood moves with the seasons and humidity. Our tables are made with the expectation that the wood will move. So, you will see some seams open and close during the change in seasons. This is expected and unavoidable. However, while it is extremely rare, we want to ensure our customers that any unappealing splitting, warping or cracking on the table top surface will be repaired or replaced. If we see that any damage is due to our craftsmanship or our material we will honor a warranty repair. What is not covered- We finish your table with the finest materials we can buy. If there is unlikely damage to the surface top coat (scratches, hot dishes, moisture rings) or color damage then we believe this falls outside of our craftsmanship and is not covered under warranty.

If after 3 months you are in need of repair of your table we are happy to attempt at restoring it to its former state and bill you for the repair. If you are out of town from our shop we are happy to help you find a local furniture repair professional who will supply work just as excellent as our team. We feel blessed to have committed, understanding customers, and we are confident you will love your table!

We hope this answers most of your questions! We are excited to do business with you. Please contact us if we can add any more clarity to our order process, or to begin in helping you create that perfect piece for your space!