Rustic Trades LLC Online Sale Agreement and Terms
1. Sales Agreement
All purchases made online are governed by the Rustic Trades LLC Sales Agreement Terms and Conditions. By placing an order, Buyer agrees to the terms in that agreement, including but not limited to the policies regarding custom furniture, product specifications, cancellations, warranties, and liabilities.

2. Sale of Goods
Seller agrees to sell, and Buyer agrees to purchase, the goods described in the online order invoice (‘Invoice’). The Invoice serves as part of the binding agreement and includes details of the order, including product specifications, finishes, dimensions, and total cost.

3. Product Specifications and Revisions
All product specifications — including dimensions, wood species, hardware, finishes, and customizations — are outlined on the Invoice at the time of purchase. These details constitute the basis for production and fulfillment. Revisions within 15 Days:Buyer has the flexibility to revise any of the following options within fifteen (15) calendar days from the date of sale:- Wood species- Color and finish selections- Design details and style elements- Overall dimensions or sizing Any revisions made during this 15-day window must be submitted in writing and approved by the Seller. Changes that result in an increase or decrease in the total sale price will be reflected in a separate invoice, which the Buyer agrees to pay (or be refunded) accordingly. No production will begin until any balance from the revised invoice is settled in full.After 15 Days: Once the 15-day revision window has passed, the specifications on file are considered final and binding. Any further modifications will require a written change order approved by the Seller, and may result in added cost and lead time extensions.

4. Payment Terms
All online orders must be paid in full at the time of purchase. A 100% upfront down payment is required to initiate work, scheduling, or delivery preparation. The Invoice and receipt issued at checkout act as Exhibit C (Invoice) and Exhibit E (Payment Terms) in the Sales Agreement. Payment must be made in U.S. dollars using an approved online method. No order will be processed without full payment.

5. Delivery & Risk of Loss
Buyer may choose to pick up the order from Seller’s facility or arrange for delivery. Delivery fees are estimated after checkout and may vary based on final order dimensions, fuel prices, and distance. Risk of loss transfers to Buyer upon delivery or pickup. It is Buyer’s responsibility to approve all order details prior to shipping or pickup. Delivery fees are non-refundable, even in the case of a return for modifications.

6. Local Deliveries Fee Expectations
For deliveries within 30 miles of the Seller’s facility, fees typically range from $240–$260 for one item. Fees increase proportionally for greater distances. Once delivered, the order cannot be returned or canceled, although modifications may be made at Seller’s discretion.

7. Out-of-State Deliveries
For deliveries outside 50 miles, products will be shipped via third-party freight carriers. Buyer must approve all product details before shipment. Returns are not accepted after shipment unless damage occurred in transit. If products are damaged, Seller will determine whether they will be repaired on-site or returned for service.

8. Sample Approval & Shop Drawings
Some orders may require Buyer approval of wood samples, finishes, or shop drawings prior to construction. Approved samples and drawings override previous Invoice details. If no samples or drawings are provided, the specifications in the Invoice are final and binding. Any changes after approval require a written and signed Change Order and may impact cost and lead time.

9. Warranty
Seller provides a 3-month limited warranty covering defects in materials and craftsmanship. This warranty does not cover damage from use, cleaning, or environmental exposure. Warranty terms are further outlined in Seller’s Warranty Repair Policy.

10. Cancellation and Return Policy
Orders may be canceled within 15 days of the purchase date for a full refund. After 15 days, no cancellations or returns will be accepted for custom or made-to-order products. For non-custom retail items (chairs or resale goods), cancellations after 15 days are subject to a 25% restocking fee, plus any applicable shipping fees. All sales are final once items have been received by Buyer.

11. Product Details and Buyer Acknowledgments
By placing an order, Buyer acknowledges understanding of the following:- Lead Times: Estimated at 6–8 weeks- Natural Materials: Real wood has variations in grain, tone, knots, and surface texture- Hand-Applied Finishes: Variations expected- Epoxy Fill: Used by default unless specified- Care Requirements: Vary by material- Warranty Exclusions: Normal wear, misuse, surface scratches- Rustic Character: Imperfections are intentional.

12. Intellectual Property
All designs, specifications, and branding elements related to the Products are the intellectual property of Seller and may not be reproduced or copied without written permission.

13. Limitation of Liability
Seller shall not be liable for indirect, incidental, or consequential damages. Buyer assumes full risk for misuse, accidents, or third-party involvement after delivery.

14. Dispute Resolution
Any disputes shall be resolved via binding arbitration in Georgia, per the Sales Agreement.

15. Governing Law
This Agreement and any online transaction shall be governed by the laws of the State of Georgia, USA.

16. Exhibits Incorporated
Online purchases incorporate by reference the following exhibits from the Sales Agreement:- Exhibit A: Product specifications and dimensions (from Invoice)- Exhibit B: Material and finish selections (from Invoice or order notes)- Exhibit C: Signed Invoice- Exhibit D: Estimated Delivery Costs- Exhibit E: Payment Terms (100% upfront)

17. Special Stipulations
If any special stipulations are included at checkout (such as rush delivery, design notes, or custom add-ons), they will override general terms where conflicting.