TERMS AND CONDITIONS"Our hope is that your order experience is easy and comfortable."
Terms and Conditions
PRICING AND ORDERING
We intend to make our pricing as clear and upfront as possible, outlining our base prices for each table model (see our ordering page) but also showing you our additional costs for any optional upgrades. If you place your custom order directly through the website the price will adjust according to your custom details and reflect the total (less delivery for out of state customers) due at that time.
You are always welcome to contact us prior to placing your order to confirm your estimated pricing, so please let us know if we can help! (Email us at firstname.lastname@example.org or call 678-365-0271.
To secure your spot in our production pipeline, full payment is required for your custom furniture at the time of placing your order.
Once you have secured your spot in production with full payment, you have two weeks to make any changes or edits to your order. We can best accommodate these changes if you contact us immediately within a week or two of placing your order — that way we can be sure to have the materials needed to keep you on schedule. Please note that any additional changes made to your order after the 2 week mark may add a slight delay to your schedule.
You have 15 days after your purchase to cancel your order for a full refund. Since each table is made to order we cannot accept cancellations after 15 days, as your custom piece has been scheduled into our production pipeline, labor and materials for your order have been ordered and stocked, and the cost of constructing your custom piece is underway.
For all non custom, retail items (such as barn door hardware, chairs, lighting) you have 15 days to cancel your order penalty free. After the 15 days, there is a 25% restocking fee + shipping. Once you have received and accepted these items at delivery, there are no returns.
All of our tables are made to order in our shop and production facility. Lead times usually range between 6 and 12 weeks. This represents the time our team will take ordering and sorting materials, crafting your custom furniture, and getting ready to ship. Please note that given the nature of made to order production, lead times may vary depending on current order volume, which makes it very difficult for us to guarantee delivery dates.
DELIVERY AND SHIPPING
You are welcome to pick up from our production facility for free. Bring your truck, blankets, and straps and our team will help assist you in loading your order to take home. We also offer white glove delivery options with varying costs as listed below:
Atlanta & Neighboring Suburbs: Minimum $175+
OUT OF STATE:
– Up to 500 Miles: Minimum $200 – $450+
– From 500-1000 Miles: minimum $450 – $675+
No pick up is available from our Roswell Showroom.
*Please note these are our best estimated costs for delivery, based on our recent experiences. When delivering furniture, prices are subject to change at any time based on actual weight & dimensions of order.
At Rustic Trades Furniture, it is paramount to achieve the highest level of customer satisfaction. We are building you an heirloom piece of furniture that is intended to create years of lasting memories and conversations! Our tables are solidly and uniquely made of real wood, some of which may have been reclaimed and repurposed.
Many of the wooden table bases are made with a different hardwood than the top. These bases are stained to compliment the top and to add a uniqueness that can only be provided by Rustic Trades. In some cases, the table base can be made with the same hardwood as the top for a premium upgrade. By purchasing a Rustic Trades table (or any custom piece) you understand our rustic nature, and the inability to create two tables alike. While we aim high to accommodate your customizations, it is good to have an expectation that errs more on the side of “rustic,” than perfectly manufactured.
By making a purchase with Rustic Trades you are agreeing to the detailed specifications as stated on your invoice. It is understood and expected that you fully understand the custom details of your order. If your order is received and does not match the details of your order (as stated on your invoice) we are happy to make the adjustments required to meet the specifics of your order free of charge. If you are unhappy with your order even though it matches the details of your order (as stated on your invoice) there will be an adjustment fee plus any other applicable fees including a pickup and delivery fee, to meet your desired changes.
We stand by our product and believe our craftsmanship and materials are superior to mass produced, imported furniture. While we make our furniture to last generations, we guarantee our product for 3 months after delivery.
What is covered in our 3 month warranty- Your table is made with real wood materials. Real wood moves with the seasons and humidity. Our tables are made with the expectation that the wood will move. So, you will see some seams open and close during the change in seasons. This is expected and unavoidable. However, while it is extremely rare, we want to ensure our customers that any abnormal splitting, warping or cracking on the tabletop surface will be repaired or replaced. If we see that any damage is due to our craftsmanship or our material we will honor a warranty repair.
What is not covered- We finish your table with the finest materials we can buy. If there is unlikely damage to the surface top coat (scratches, hot dishes, moisture rings) or color damage then we believe this falls outside of our craftsmanship and is not covered under warranty.
If after 3 months you are in need of repair of your table we are happy to attempt at restoring it to its former state and bill you for the repair. If you are out of town from our shop we are happy to help you find a local furniture repair professional who will supply work just as excellent as our team.
We feel blessed to have committed, understanding customers, and we are confident you will love your table!